Support

Saving you time and money, we are just a 'phone call away and we can solve your computer problems quickly and efficiently, both on- and off-site. We have more than 15 years' experience of computer trouble-shooting (trouble-resolution) and maintenance; it doesn't matter if you are using any MS Windows, Apple Mac, Linux or UNIX - we provide full technical support for all of these platforms. We likewise offer the same high standard of service in software support. Our support services are available for environments of 1 to 100 users.

Home

• If you have accidentally deleted important data, such as documents, photographs, videos or homework, we can help you to recover it: our success rate is close to 95%!
• If your PC is infected by a Virus, Spyware, Malware or Rootkit, we will be able to remove it for you. You do not need to format your computer to clear the virus!
• If you wish to install wireless network access (Wi-Fi) throughout your property, then we can recommend and provide solutions for such a home network and can arrange to hide the limited ugly wiring from sight.
• We can also help you to set up Media Sharing Solutions, to enable you to share, for example, documents, photographs, music or videos between all your PCs at home.
• If you would like to exercise parental control over your PCs to prevent your children from surfing inappropriate / unsuitable websites, or to limit their Internet usage, we can provide consultancy and solutions.
• If you do not know how to use your computer generally or just need to know how to perform a specific task e.g. emailing a picture to your friends, we can provide telephone consultancy or on-site tutorial classes. We offer practical tutorials to target your specific needs; perhaps you would like to know how to 'burn' an audio CD or how to upload video from your digital / analogue video camcorder etc. - whatever it is, we can teach you how to do it!

Small / Home Office

• If you have accidentally deleted important data or documents, we can help you to recover it: our success rate is close to 95%!
• If your PC is infected by a Virus, Spyware, Malware or Rootkit, we will be able to remove it for you and prevent the loss of all your hard work.
• If you wish to have central data back-up and sharing, we will be able to help you by setting up the internal network for your business, including a small server for the file-sharing and back-up solutions - you do not need to incur high costs by buying commercial software to achieve all this. You will be able to have wireless access to all your files and also to the Internet, your business server being protected with the highest level of security - you can see more details in our Servers section.
• If you would like to control your employees' use of Internet messaging services etc., we are able to provide consultation and solutions in order to limit they way that they use your business hours for personal matters - please contact us to request more information about our Consultation Services.
• If you do not know how to use your computer generally or just need to know how to perform a specific task e.g. emailing a picture to your client, we can provide telephone consultancy or on-site tutorial classes. We offer practical tutorials to target your specific needs; perhaps you would like to know how to 'burn' a back-up CD or how to upload your portfolio or product information onto your website - have a look at our Web Design & Web Applications section.

Business / Corporate

• If you have accidentally deleted important data or documents, we can help you to recover it: our success rate is close to 95%!
• If a company work-station, your network or servers are infected by a Virus, Spyware, Malware or Rootkit, we will be able to remove it for you and prevent the loss of valuable data.
• If you wish to have central data back-up and sharing across an internal company network, we will be able to help you by setting up such a network for your business, including a server for the file-sharing and back-up solutions. All of our server solutions will be stable and highly secure. Users can be controlled by a server policy tailored to your requirements, allowing access to files and data according to different levels of privilege and your employees will be able to use the Internet to access your business server without the security / integrity of either being compromised. You can see more details in our Server section.
• If you would like to control your employees' use of Internet messaging services etc., we are able to provide consultation and solutions in order to limit they way that they use your business hours for personal matters - please contact us to request more information about our Consultation Services.
• f your employees do not know how to use their computers generally or just need to learn how to perform a specific task e.g. emailing a file to your client, we can provide telephone consultancy or on-site tutorial classes. We will offer practical tutorials that target their specific needs - have a look at our Web Design & Web Applications section.

Pricing Information

On-site service (we come to you) - all of London within the M25 and areas beyond* - starts from £50 per hour. (Please contact us to see if we cover your area.)

Off-site service (you come to us) - unlimited hours basic rate starts from £50 per hour; Maximum charge applies.

FREE on-site evaluation and consultation.

Our support services Available 7 days a week, from 8.00am to 10.00pm.

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